NASA SEWP VI
Governmentwide Acquisition
Contract (GWAC)

About ExterNetworks Inc.

ExterNetworks Inc is a small business and SBA 8(a) certified information technology and communications services firm founded in 2001 and headquartered at 20 Corporate Place South, Piscataway, NJ 08854, where its SEWP VI Program Support Office is located. ExterNetworks delivers network and telecommunications services, IT managed services, cybersecurity, cloud, application and data services, and the program management needed to run them for federal, state and transit agencies. The firm holds SEWP VI contracts in Category B (Group B2) and Category C.

NASA SEWP VI Overview

SEWP is a multiple award GWAC managed by the NASA SEWP Program Management Office in Greenbelt, Maryland. It gives federal agencies and their authorized contractors a streamlined way to buy information technology, communications and audio visual (ITC/AV) products, services and solutions. SEWP VI is organized into Category A (ITC/AV Solutions), Category B (Enterprise Wide Service Solutions) and Category C (Mission Based Service Solutions). The program is funded by a 0.34% fee that is already built into Contract Holder pricing; ordering agencies pay no separate fee.

Contract Information

Task Areas

Fair Opportunity (FAR 16.505(b))

Under FAR 16.505(b)(1), the contracting officer must provide each awardee a fair opportunity to be considered for each order exceeding the micro purchase threshold under multiple delivery order or multiple task order contracts, except as provided in FAR 16.505(b)(2). The ordering contracting officer selects the competition method and documents the basis for award. Under FAR 16.505(b)(2), fair opportunity need not be provided when:

• The agency need for the supplies or services is so urgent that providing a fair opportunity would result in unacceptable delays;
• Only one awardee is capable of providing the supplies or services required at the level of quality required because they are unique or highly specialized;
• The order must be issued on a sole source basis in the interest of economy and efficiency as a logical follow on to an order already issued under the contract, provided all awardees were given a fair opportunity to be considered for the original order;
• It is necessary to place an order to satisfy a minimum guarantee;
• A statute expressly authorizes or requires that the purchase be made from a specified source; or
• In accordance with FAR 19.504, the contracting officer sets aside the order for small business concerns.

Any exception must be justified and documented by the ordering contracting officer as required by FAR 16.505(b)(2)(ii).

How to Obtain a Quote

The SEWP Quote Request Tool (QRT) is the recommended method for obtaining quotes. The QRT, available at www.sewp.nasa.gov, sends a request to every Contract Holder in the selected category or group, documents fair opportunity automatically, and keeps all responses in one place.

1. Prepare a Statement of Work, Performance Work Statement or service description. If you are unsure of scope, send an overview to help@sewp.nasa.gov for a scope review.
2. Submit the request through the QRT and select Category B, Group B2 (80TECH26D1121) or Category C (80TECH26D0374).
3. ExterNetworks responds with a quote that identifies labor categories, hours, rates and any ancillary items, at or below SEWP contract prices.

Hardware and software are quoted only as ancillary items that support a services requirement and that are on the ExterNetworks SEWP VI contract. Include them in the QRT services request or attach a bill of materials. ExterNetworks quotes only items and services on its SEWP VI contracts, and every quote states its validity period; orders placed within that period are honored at the quoted price.

Placing an Order

1. The contracting officer evaluates quotes and documents the selection under FAR 16.505(b).
2. The order is issued on any valid federal delivery or task order form and must cite the ExterNetworks contract number (80TECH26D1121 or 80TECH26D0374).
3. Send the order to the SEWP PMO through the SEWP ordering process and to the Program Manager at malik.sewp@externetworks.com. The PMO reviews, processes and tracks orders; it does not issue them.
4. ExterNetworks acknowledges the order, assigns a Task Order Project Manager and schedules a kickoff with the ordering agency.

Troubleshooting and Resolving Order Issues

1. Contact Customer Service and Order Troubleshooting (below) by email or phone with the order number, the contract number and a description of the issue.
2. ExterNetworks acknowledges the issue within one business day, assigns an owner and provides a corrective action plan with a target resolution date.
3. If the issue is not resolved by the target date, it is escalated to the Program Manager, Malik Zakaria, at (732) 624-1761 or malik.sewp@externetworks.com.
4. If the agency is not satisfied with the resolution, report the issue to the NASA SEWP PMO at help@sewp.nasa.gov or (301) 286-1478. ExterNetworks will work with the PMO until the issue is closed.