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1. User Information

2. High Level Topology – For Illustration Purposes Only

Should you have a schematic or diagram of your network/infrastructure that you can share with us, it will be of great help in the solution development process and will set the stage for an even better On-boarding process. file size should not exceed 5MB

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3. Type of Devices / Infrastructure

Existing IT Infrastructure which needs to be incorporated:

  1. 3.1 Network, Servers & Other Devices

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  2. 3.2 Security Devices

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  3. 3.3 Applications

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4. Types of Services

Standard Services

  1. 4.1 Event Monitoring
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  2. 4.2Fault & Performance Management
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  3. 4.3Configuration & Change Management
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  4. 4.4Provisioning Asset Management
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  5. 4.5Compliance
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  6. 4.6Vulnerability Management
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  7. 4.7Patch Management
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  8. 4.8Incident Response
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  9. 4.9Log Management
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  10. 4.10Network Forensics
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  11. 4.11Ticketing System
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  12. 4.12Any other specific services?

5. Type of Support

  1. 5.1 Do you need access to a Reporting Portal?
  2. 5.2 Do you want ExterNetworks to use its Remote Monitoring & Management service or would you like ExterNetworks to work from your platform?
  3. 5.3 If you require ExterNetworks to use your Ticketing & Monitoring Tools, please list all tools you use and their applications.
  4. 5.4 What tier of support do require
    See Appendix I Most Light-weight Tooltip
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  5. 5.5 What level of in-house IT or engineering support do you have?
  6. 5.6 What would the handoff be with your in-house team? If applicable.
  7. 5.7 What Service Feature sets do you require?
    See Appendix II Most Light-weight Tooltip
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6. Coverage Hours & Response Time SLAs

  1. 6.1 What service coverage hours do you require? See Appendix III Most Light-weight Tooltip
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  2. 6.2 What type of Response Time SLAs do you require?
    See Appendix IV Most Light-weight Tooltip
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7. Compliance Requirement

  1. 7.1 Is there any specific compliance requirement [ISO, BS 7799, PCI, SAS]? If yes, then please specify.
  2. 7.2 Is the organization currently compliant [ISO, BS 7799, PCI, SAS]?
  3. 7.3 Are there any Security Policies in place?
  4. 7.4 Does the SOC/NOC have to be compliant/achieve compliance [ISO, BS 7799, PCI, SAS]?
  5. 7.5 Do you want a third party to help your organization achieve compliance [ISO, BS 7799, PCI, SAS]?

8. Storage

  1. 8.1 Are there any specific compliance requirements for Storage?
  2. 8.2 What is the time-period for data storage?

9. Timelines & General Questions

  1. 9.1 What is your timeline for: (1) Signing a NOC agreement; and (2) Service start date?
  2. 9.2 Who are the stakeholders to this project within your company?
  3. 9.3 Is a budget already secured for this service? If you have an estimate, kindly provide the number to facilitate expediency of solution alignment.
  4. 9.4 Which vendor are you migrating from, and who are the other vendors involved?

10. Additional Information

Please use this page to provide additional information about the modules mentioned above or any other relevant information that you would like to share with us.