Location : Lansing, Michigan

Duration : 1 Year

Short Description :

Cisco IP Telephony (IPT) Technician with field experience to assist with Avaya to Cisco IPT migration project. The Day 2 support requirements of these migrations typically includes Moves, Adds, Changes, and troubleshooting.

Job Description :

Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service management tools (BMC Remedy and SMMS), Specialist level qualifications on Telecommunication devices such as Cisco Switches and Routers, Cisco Call Manager, and other related devices. Technicians will need to be in place and available to work from 8 AM to 5 PM Monday thru Friday at the 608 West Allegan Telephony office location for the duration of the contract.

Technical support is required to assist with the following tasks:

• Increase capacity and decrease cycle time needed to deliver and maintain Telecommunications services to agency clients.

• Perform assessment, installation, testing, and repair of the SOM Cisco IPT solution as needed to facilitate customer satisfaction with DTMB as their service provider.

• Contractor will perform as Telephony Services IPT team member and be responsible for the timely delivery of all scheduled projects and trouble resolution to open tickets as assigned.

Required Skills (5 years of experience):

  • Training towards and/or certification: CCNP Voice and CCNA Voice
  • Cisco Unified Communication Manager (CUCM)
  • Cisco Unity Connection (CUC)
  • Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
  • Strong Communication skills, demonstrated ability to work under pressure

Desired Skills (3 years experience):

  • Cisco Unified Attendant Console
  • Cisco Unity Express (CUE)
  • Knowledge and experience with Avaya PBX