Careers at ExterNetworks

Posted on: Jan 05, 2017

Current Date: Apr 20, 2024

Position:  Network Engineer (NOC Operations)
Location: Middletown, NJ
Duration: 12 Months
No. of positions:  2 positions
Experience: 7 to 10 Years is a must

Essential Skills:

• Expert understanding and application experience with OSPF, LDP, RSVP and BGP protocols.
• Expert understanding of MPLS enabled networks and applications (l3vpn, l2tp, vpls,..)
• Scripting knowledge of Perl, Expect and/or Python
• Understanding and/or hand-on experience with Openstack / Contrail
• JNCIE, CCIE or equivalence from other network vendors

Responsibilities:

• Understand the customer’s organizational structure and become familiar with the customer’s processes and procedures.
• Carry out testing of new features and functionality required by the customer in a laboratory environment.
• Test patches and fixes to ensure that they are implemented and functioning correctly.
• Provide customer with assistance solving network related problems, such as malfunctions and configuration problems.
• Review and analyze customer network design to locate potential problems, and correct them by working with the customer on better solutions.
• Read manuals, technical reports and study new technologies meeting the customers support requirements.
• Triage found issues and assist JTAC collecting information and with on-site reproductions.
• Coordinate with internal teams to increase the efficiency of problem resolution
• Produce a written summary report of the status of certification progress on a regular basis.
• Assist the customer to develop Network Operating and Equipment Operating Procedures.

Skills/Required Experience:
Minimum Skills:

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service & Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• 3-5 years of experience supporting Service Provider IP/MPLS networks.
• IP-TCP/UDP fundamentals
• Experience in fault isolation logic and techniques.
• IP subnetting and supernetting and hierarchical routing principles
• Hands-on configuration and operational knowledge of CISCO or Juniper Networks routers
• Requires B.S. in electrical engineering, computer science or similar degree

Preferred:

• Expert understanding and application experience with OSPF, LDP, RSVP and BGP protocols.
• Expert understanding of MPLS enabled networks and applications (l3vpn, l2tp, vpls,..)
• Understanding of Layer 2 protocols and technologies such as: PPP, MLP, Frame Relay, ATM, Ethernet  
• Team Player, Strong communication and interpersonal skills required
• Scripting knowledge of Perl, Expect and/or Python
• Database and Business Intelligence knowledge
• Experience with virtualization technologies and products (eg. openstack, kvm,…)
• Experience with various lab testing tools (Agilent, Ixia,..)
• Experience in supporting large scale ISP customers is a plus.

Posted - 2662 days ago