Location : Lansing, Michigan
Duration: 1 Year

Short Description: 

Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals.

Job Description: 

This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)

Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.

Required Experience ( 1 Year):

  • Avaya System Administration (Moves, Adds, Changes)
  • Avaya Call Management (Contact Center reporting)

Desired Experience ( 1 Year):

  • Cisco Unity Voicemail
  • Remedy Ticketing System
  • Experience with Sharepoint
  • Experience with Changepoint