Organizations face considerable challenges in keeping their applications aligned to their business strategies. Because of the continuous changes in the technology landscape, skills and talent are in short supply, and budgets are under pressure. Our Application Management Services and Maintenance services help you to maintain, operate and improve business results and achieve high performance for your existing applications.
As your business is more reliant on applications to deliver superior service, the stake become correspondingly high. You need to know how soon your application will deliver value, how stable it will be, and maintenance costs while changes are made quickly. Our factory model delivers a robust and industrialized approach to manage and maintain your existing applications across various platforms and technologies while improving your return on IT spend.
Key Features – Application Management Services
Operations and Production Support: We monitor your applications 24x7x365 for availability, performance, and capacity. Our incident management activities include incident recording, initial investigation of issue that have been recorded, tracking – escalation – closure management, user administration and service reporting. Our production support activities include detailed analysis of incidents, resolution, trend analysis, root cause analysis, known error establishment and break-fixes.
Release and Change Support: This support involves setting up of various test environments, release/change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management.
Portfolio Management: Our portfolio management Includes product administration activities such as monitoring, user administration, application deployment, patch management, and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management, and DW/BI tools.
Managed Services Framework: Execute Support and Maintenance projects in a Managed Services model for effective management of IT operations. Owing to the turbulent economic conditions, you must consider various options to reduce cost of operations and ensure existing IT is managed effectively. You need to make judicious investments in new business initiatives to weather the adverse economic conditions.
Your ExterNetworks Advantage
Today, organizations have unique opportunities to leverage technology and transform how they work, grow and operate. You can benefit from our wide range of benefits for your systems integration, implementation and consulting needs. We combine our core expertise and capabilities with deep experience in industry verticals to provide powerful business solutions and ensure that every one of our engagements adds transformational value to your organization.
Gain expert diagnostic and issue resolution by certified technicians and engineers
Cost-effective service agreements for lower total cost of ownership
Full lifecycle of business transformation services and proven delivery capabilities, tailored to fit the needs of your industry and sector
Improve application stability and performance, increase application agility and life, and minimize downtime
We operate as a single global organization, applying proven industry and solution best practices from our operation and delivery centers around the world